24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all our shared web hosting plans are round-the-clock, thus you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can give us a call, chat with an agent or send an email message. In case you already have an account, you're able to open a support ticket in addition to the other three methods of communication. You are able to pick the most appropriate way to contact us depending on what your location is or what hardware you're using. We will assist you for more or less any webhosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get timely assistance, particularly when your site is not working effectively for whatever reason. All our Linux semi-dedicated packages feature 24/7 customer and technical support, therefore if anything comes up, you are able to use a number of ways to get in touch with us - telephone line with a couple of local numbers globally, live chat, email messages and tickets. The first two options are for pre-sales, billing and general matters, which means that if you do not have an account yet, for instance, you can get additional details regarding our services, or we can assist you with less complex technical problems. The other two methods are for solely tech troubles or anything that's more time-consuming due to the fact that it is quicker to follow the conversation between you and our technical support crew. The warranted maximum reply time for them is only 1 hour, the typical one - 15-20 min, therefore you will not need to wait for an entire day so as to receive assistance like you may need to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
When using our VPS web hosting, you will not ever have to wait for more than one hour to receive help for any type of difficulty that you may experience with the server or the software that comes pre-installed with it. We guarantee this short answer time for all of the support tickets which you open from your billing Control Panel or email messages that you send to our tech support team. Furthermore, we have local phone numbers in several countries worldwide plus a live chat service where we can help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the numerous means of communication, so no matter what your question or problem is, there'll always be someone to help you without delay. When you need assistance with third-party software, which you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server plans that we offer come with 24/7 support through different methods of communication and with a 1-hour max reply time guarantee. If you want to learn more about the packages or you have various billing or general questions, you're able to phone one of the local numbers that we have around the world or you could use our live chat service and speak to a live agent. For entirely technical difficulties which need the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to keep track of a certain matter. The response time for them rarely is more than 30 mins, which means that you can forget all about having to wait for an entire day in order to receive assistance. Our support service is available for all the server-related matters, including the pre-installed software. When you'd like to receive help with third-party apps, you may consider adding the Managed Services upgrade that we provide with all plans.