In case you have ordered a hosting package and you’ve got some inquiries with regard to a given feature/function, or in case you’ve stumbled upon a certain difficulty and you need assistance, you should be able to get in touch with the respective client support team. All web hosting companies deploy a ticketing system no matter if they offer other methods of contacting them along with it or not, because of the fact that the best way to fix a problem most often is to send a ticket. This mode of correspondence makes the responses exchanged by both parties simple to follow and allows the client support team members to escalate the issue if, for example, a server admin needs to get involved. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will need to have no less than two different accounts to get in touch with the help desk support staff and to actually manage the hosting space. Non-stop switching from one account to the other can be a nuisance, not to mention the fact that it requires a very long time for most web hosting companies to reply to ticket requests.

Integrated Ticketing System in Shared Web Hosting

In stark contrast to what you may find with lots of other web hosting providers, the trouble ticket system that we are using with our Linux shared web hosting is an essential part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize different usernames and passwords, as you’ll be able to manage your tickets and the hosting account itself from a single place. So, in case you have a question or face a difficulty, you can contact our support team representatives on the spur of the moment. Our system offers a clever search option. This implies that even if you have posted multiple tickets through the years, you’ll be able to find the one that you want easily. You can also see knowledge base tips for troubleshooting commonly confronted challenges.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with us and you want to touch base with our client support team members, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of using an entirely different customer support platform like you’ll have to do with the majority of web hosting companies out there. Our integrated ticketing system will permit you to submit a new ticket without any hassles and to look through older tickets using a clever search box. Also, you will be able to browse the relevant knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can perform all of the above-mentioned activities without signing out of your Control Panel at any moment, which means that in case you encounter any problem or have an inquiry, you can get in touch with our technicians and resolve the problem at hand in less than an hour via a single platform.