A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It's an efficient method to receive some info about the website hosting services or get some issue resolved since you are talking to a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the reduced chance of mistakes when you exchange info such as usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't have to stay on the chat constantly - you're able to do something else entirely while the representative examines the issue in question. What's more, you will be able to become a part of a live chat room from any computer that is connected to the Internet, avoiding the telephone rates that you'll have to pay when you are calling to a different country.

Live Chat Support in Shared Web Hosting

As part of the support services that we supply for our Linux shared web hosting, you can find live chat support which is online each and every day, even on holidays. You'll be able to get in touch with us regardless of whether you already have an account or not, because we will support you with almost anything, ranging from providing you with common info about our solutions if you aren't our customer yet and you're interested in purchasing one of the packages, to assisting you with installing an email account in an e-mail client. A part of the problems are more complex and time-consuming, and you will have to take advantage of the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, so that if you have any questions about our Linux semi-dedicated packages, you are able to speak with our customer care team at any moment regardless of whether you've already purchased your account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, still we are able to assist you with a lot of tech questions as well. We will help you pick the right package for your sites if you don't have an account yet, we can respond to any kind of billing questions or concerns you could have or we can assist you with setting up your new e-mail address on your personal computer or smart phone - all the aforementioned will be done quickly since our live chat service is online all day long, every single day. Any time you require support, you are able to chat with a representative and save a lot of time.