One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to get a reply to an e-mail or a helpdesk ticket. Regardless of when you contact us, we will lend you a helping hand within one hour max with any technical and sales questions you might have. The fact is, our real reply time rarely exceeds 20-30 minutes. As we are available to you 7 days a week, you’ll always get help in a well-timed fashion and we know precisely how critical that is in the online era. As soon as you contact us, we will respond to your inquiries. In case you bump into any technical complication, we’ll resolve it on your behalf, or we’ll supply you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client service staff representatives will be at your service all the time and they will respond to any support ticket that you open from your hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you’ve got a generic question with regards to your semi-dedicated server or you come across an obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24-7 to deal with any technical, billing or general issue. In case you contact us about anything that is within our capacity, we will solve it before we respond, which suggests that you won’t have to wait around for hours or even days while the problem remains. In case there’s something that you need to do on your end, we’ll give you the necessary info – what possible solutions to try out, what actions to take, etc.