In case you’ve got a website, a problem can always emerge and it doesn’t necessarily need to be connected with the web hosting service itself. For example, something could go wrong when you bring a software app up to date or some critical content might be edited or deleted by accident. Regardless of what the nature of the problem might be, you’ll need to touch base with the respective client service staff and request them to restore a backup or to assist you in dealing with the problem that you are facing. How timely they will do it will predetermine the interval of time that your sites will be unavailable. For specific websites such as community sites or web shops, a prolonged downtime interval can often mean lost customers and money. With this in mind, it’s exceptionally important for you to use the services of a company that offers not only a very good help desk support service, but also a timely one.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to get a reply to an e-mail or a helpdesk ticket. Regardless of when you contact us, we will lend you a helping hand within one hour max with any technical and sales questions you might have. The fact is, our real reply time rarely exceeds 20-30 minutes. As we are available to you 7 days a week, you’ll always get help in a well-timed fashion and we know precisely how critical that is in the online era. As soon as you contact us, we will respond to your inquiries. In case you bump into any technical complication, we’ll resolve it on your behalf, or we’ll supply you with all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our client service staff representatives will be at your service all the time and they will respond to any support ticket that you open from your hosting Control Panel within less than 60 minutes. The response time is guaranteed no matter if you’ve got a generic question with regards to your semi-dedicated server or you come across an obstacle and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24-7 to deal with any technical, billing or general issue. In case you contact us about anything that is within our capacity, we will solve it before we respond, which suggests that you won’t have to wait around for hours or even days while the problem remains. In case there’s something that you need to do on your end, we’ll give you the necessary info – what possible solutions to try out, what actions to take, etc.