Phone Support in Shared Web Hosting
Since we have live telephone support 14 hours a day, you can get in touch with us and talk to one of our customer support representatives to find out more about any of the Linux shared web hosting that we provide and make sure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we have phone numbers on as many as 3 different continents so you'll be able to call the one closer to you - in the USA, the UK or Australia. In case you are already a customer, you can call about general and billing matters, or even about some technical ones. In case the problem is strictly technical or it needs longer time to analyze, you'll have to employ our ticketing system, that will enable both you and our technical support team to track the details supplied by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we offer feature live phone support for 14 hours a day. If you are unsure which package will be suitable for your web sites, you'd like to find out more about a plan's features or you'd like to have any other kind of info about our services, you will be able to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you already own an account, you will be able to get in touch with us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical difficulties you will need to use our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option in case the issue needs extra time to be resolved or it needs to be escalated to our sysadmins.