There are a lot of shared web hosting companies available, however most of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The type of support that you can get via this method of communication will vary depending on the service provider - several of them provide you with expert phone support, various others offer general and customer support only since some issues are more time-consuming and it's easier to be resolved with a support ticket, particularly if the situation has to be escalated. Nonetheless, it is good to find that you can contact your website hosting supplier because there're countless small-scale problems that can be managed without difficulty and in a very timely manner through a phone call, not mentioning that you'll be able to get more info for the services before you become a customer.

Phone Support in Shared Web Hosting

Since we have live telephone support 14 hours a day, you can get in touch with us and talk to one of our customer support representatives to find out more about any of the Linux shared web hosting that we provide and make sure that our servers match the system requirements for your websites before purchasing anything. For your benefit, we have phone numbers on as many as 3 different continents so you'll be able to call the one closer to you - in the USA, the UK or Australia. In case you are already a customer, you can call about general and billing matters, or even about some technical ones. In case the problem is strictly technical or it needs longer time to analyze, you'll have to employ our ticketing system, that will enable both you and our technical support team to track the details supplied by both sides.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we offer feature live phone support for 14 hours a day. If you are unsure which package will be suitable for your web sites, you'd like to find out more about a plan's features or you'd like to have any other kind of info about our services, you will be able to call any of the local telephone numbers that we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you already own an account, you will be able to get in touch with us about sales and general matters, although we're usually able to help with a multitude of technical issues as well. For strictly technical difficulties you will need to use our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option in case the issue needs extra time to be resolved or it needs to be escalated to our sysadmins.