Support Channels

  • 1 hour ticket response time
  • A 60–Minute Ticket Response Time Guarantee

  • We provide a 1–hour response guarantee for each ticket or email that you submit to the client service staff. We will speedily reply to all the common inquiries and forward the matter to our sysadmins in case any further assistance is needed. If you make use of our Optional Managed Services package, we’ll complete any of the included server management services at a time that has been discussed with you earlier.

  • Top quality support service
  • A Premium–Quality Support Service

  • We will be available to you 24x7 to reply to any queries that you may have regarding our Control Panel or any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also require help handling server admin procedures, check out our Optional Managed Services package, which includes data backup storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus problem troubleshooting and software installation procedures.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Control Panel is preinstalled for every Linux dedicated servers hosting package. Among its characteristics is a rather handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the how–to articles in addition video versions which show all the actions that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each Control Panel section.