Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You’ll find almost all the answers to your questions in the user–friendly Help Center built into your Control Panel. It offers an ever–increasing database with commonly asked questions and detailed instructional articles written by our knowledgeable client support staff.

  • Top quality support service
  • Tutorial Video Clips

  • For people who wish to find out how to rectify a commonly encountered issue by watching a tutorial video clip, we have added a compilation of video tutorials to our Control Panel. All the how–to videos are brief and easy to comprehend. They offer visual demonstrations of various web site administration tasks.

  • Intuitive help center
  • A One–Hour Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24x7 technical support service and a one–hour support ticket response guarantee. Our capable tech support engineers will be at your disposal 24–7 to attend to your enquiries and to remedy any problem that you might possibly encounter. Simply submit a technical support request from the Help Center section and we will respond back to you instantly.