Help and Support Channels
A 60 minutes Ticket Response Guarantee
Each ticket that you submit to our tech support Dept will be replied to in less than 1 hour. The normal queries will be answered immediately. Nonetheless, if the service request you have sent us calls for the assistance of a competent technician, we are going to forward the ticket to him and will notify you about the postponement.
Top–quality Client Assist Service
Our technical assist team will be on shift for you 24/7/365 to to attend to all support inquiry tickets that you send to us. We offer technical help and support for all the software packages that are pre–installed on your server. These include our custom created Control Panel, the chosen Operating System plus the server management panel (based on the VPS type).
An Intuitive Help Zone
Each section of the Control Panel that is offered gratis with your VPS offers an inbuilt knowledge base. You’ll see a bunch of thorough how–to articles and an array of step–by–step video tutorials that display all the basic web site control jobs. You can start using them by simply clicking the Help or Video keys in the upper right corner of each Control Panel section.